CX
Resolve customer issues faster with fewer escalations.
- Intelligent ticket routing and prioritization
- AI-assisted agent responses with knowledge retrieval
- Automated resolution for common inquiries
AI that ships outcomes, not demos.
We build AI agents and automations grounded in commerce, OMS, service, finance, and martech systems — with governance, auditability, and measurable KPIs built in from day one.
Where AI Works
Every AI project we take on maps to one of these business outcomes.
Operations
Eliminate manual work and reduce operational errors.
- Order exception handling and resolution
- Inventory anomaly detection and alerts
- Automated workflow orchestration
Revenue Integrity
Catch revenue leakage before it impacts the bottom line.
- Payment failure recovery automation
- Pricing and discount anomaly detection
- Subscription churn intervention
Lifecycle
Personalize engagement across the customer journey.
- Predictive churn modeling and intervention
- Next-best-action recommendations
- Dynamic segmentation and targeting
Discoverability
Help customers find what they need faster.
- AI-powered search and recommendations
- Content tagging and categorization
- Intent-based navigation optimization
Task Completion Agents
Automate complex multi-step workflows end-to-end.
- Order modification and cancellation handling
- Returns and exchanges processing
- Account management and updates
How we start
AI Readiness Session
A focused 90-minute session to assess your AI readiness, identify high-impact use cases, and map a realistic path forward. We evaluate your data maturity, system integration points, and organizational readiness — then prioritize opportunities by impact and feasibility.
Proven Results
20-40%
Reduction in ticket resolution time
Through AI-assisted agent responses and automated routing
30-50%
Manual operations work eliminated
By automating exception handling and routine workflows
2-5%
Revenue recovered from leakage
Through automated payment recovery and churn intervention
60%
Faster time-to-production
Compared to building AI capabilities from scratch
Real-World Impact
Situation
High-volume retailer with 40% of customer service tickets requiring manual intervention for order modifications.
Intervention
Deployed AI agent for order modification requests with integration to OMS and payment systems.
Result
Automated 65% of modification requests, reduced resolution time from 24 hours to under 5 minutes.
Situation
Subscription business losing revenue to failed payment retries with no systematic recovery process.
Intervention
Implemented AI-driven payment recovery with intelligent retry timing and customer communication.
Result
Recovered 3.2% of subscription revenue previously lost to failed payments.
Situation
Operations team spending 20+ hours weekly on inventory exception handling and manual reconciliation.
Intervention
Built AI workflow for inventory anomaly detection, root cause analysis, and automated resolution.
Result
Reduced manual intervention by 70%, catching discrepancies within minutes instead of days.
Frequently Asked Questions
Related Insights
Explore our latest thinking on AI implementation and digital transformation.
Ready to ship AI that actually works?
Start with an AI Readiness Session. In 90 minutes, we will assess your opportunities, evaluate your readiness, and map a realistic path to production.